Old Mill Toronto Hotel

Hotel and spa rules are separate in several areas, so travelers planning treatments as part of the stay should review both sets of conditions.

Policies Overview

The policies at The Old Mill Inn And Spa Toronto cover arrival requirements, reservations, parking and general guest conduct, while the property's spa maintains separate rules for appointments, age requirements and cancellations. Reservation-specific cancellation terms can vary according to the room and rate selected, so the conditions shown with the booking should be reviewed before confirmation.

Check-In and Check-Out

Standard hotel check-in and check-out times apply according to the reservation conditions provided for the selected room. Travelers arriving early or departing later than the confirmed time should arrange those requests in advance because availability cannot be assumed.

Identification and Payment

Guests should arrive with valid identification and an accepted payment method matching the reservation requirements. Any security authorization or deposit requirement should be checked against the booking confirmation because payment conditions can vary by reservation type.

Pet Policy

Travelers planning to bring an animal should confirm the hotel’s current pet policy before arrival. Service animals are accommodated in accordance with applicable accessibility requirements, while rules for ordinary pets may differ between hotel, dining and other areas of the property.

Smoking Policy

Smoking restrictions apply within guest accommodation and indoor public areas according to the property’s current rules. Guests should follow designated-area requirements where applicable and confirm any specific smoking-related conditions before arrival.

Spa Age and Appointment Policy

Spa services are available to guests aged 18 and older. Appointments require advance booking, and guests are encouraged to arrive at least 15 minutes before the scheduled treatment so there is enough time to change and complete required forms. Late arrival can shorten the treatment without extending the scheduled end time.

Spa Cancellation Policy

Spa appointments carry their own cancellation conditions. Individual appointments require advance notice for cancellation, while side-by-side appointments and group reservations require longer notice periods. Late cancellations or missed appointments can result in the scheduled service being charged.

Cancellation and Reservation Changes

Hotel cancellation and prepayment conditions depend on the room category and rate booked. Flexible and restricted reservations may have different deadlines, so the cancellation terms attached to the individual booking should be treated as the applicable policy rather than relying on a general hotel-wide rule.